Operation Management

At its core, SH’otel is a hotel operator company. Our consultants possess extensive hands-on experiences in a wide variety of hospitality disciplines, qualifying us to directly outsource operation management services to business owners who wish to retain institutional independence. At the same time, we harbor a strong goodwill and affiliation with the international hospitality community, enabling us to procure and negotiate franchise deals with global chains to the best advantage and ideal fit for our clients. 

Regardless of whether our clients wish to remain institutionally independent or assimilate with a global collective, our consultants incorporate themselves into your business with the sole aim to assess the needs of the project, define the right objectives, and setting out the best strategies to ensure optimal profit for you and satisfaction for your guests. We understand each property is a unique asset both in terms of their selling points as well as operation and remain flexible in our approach to discovering operating solutions that will improve performance, minimize cost, and ensure positive and memorable guest impact. 

WHAT WE DO

  • Defining & Establishing SOPs (standard operating procedures)

  • Identifying & Homogenizing Organization-Wide Best Practices

  • Corporate & Service Culture Turnaround Management

  • Senior Leadership Training & Operations Training

  • Food & Beverage Production and Services Consulting

  • Spa, Wellness, & Recreation Management

  • Sales & Marketing Consulting and GSA Services

  • Recruitment & Human Capital Development

  • Financial Evaluation, Accounts Auditing, & Cost Control Management

  • Facilities Management & Engineering Equipment Servicing

  • Hotel Software Technology & IT Solutions

  • CAPEX, OPEX, & Logistics Selection and Procurement